Pep Boys
978-744-3131
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With the slogan, "Cars like us, people love us," Pep Boys could not be described better. With excellent car repair and parts knowledge, and even better customer service, a possibly terrible automotive situation can quickly turn into a pleasant experience. Pep Boys can help with tire problems, oil and lube changes, engine trouble and so much more. Pep Boys sells most major automotive parts and accessory brands and is open 7 days a week.
- Hours: Mon - Fri, 8am - 9pm; Sat, 8am - 8pm; Sun, 9am - 5pm.
- Handicap Accessible: Yes
- Payments accepted: American Express, Cash, Debit Card, Discover, MasterCard, Personal Check, Store Credit Card, Visa
- Products: Car parts, accessories.
- Parking: Free lot
- Brands (automotive parts & accessories): Quaker State, Mobil, Penzoil.
- Vehicle types: Cars
- Parts: Battery, Brakes & traction control, Cooling & heating, Drivetrain, Electrical & lighting, Emission control, Engine, Fuel delivery, Ignition, Interior, Performance, Powertrain, Routine maintenance, Suspension & steering, Tools
- Accessories: Apparel, Appearance and Personalization, Audio, Car Care, Electrical and Lighting, Oil and Fluid, Sealants and Adhesives, Security and Horn, Towing and Tie Down
- Auto repair services: Batteries, Belts, Brakes, Engine performance & diagnostics, Exhaust, Fuel injection, Heating & Cooling, Oil/lube/filter changes, Steering system, Suspension, Tires, Wheels
- Body shop services: Wheel replacement
- Loaner cars: No
- Vehicle pick-up: No
- Vehicle drop-off: No
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One of the Pep Boys drivers, who works for the Salem, MA location, blew through a red light and totaled my family's car. They nearly killed my husband and 2 small children. Pep Boys has a cheesy insurance company and we cannot get anyone to talk with us, let alone cooperate with us. We called Pep Boys location in Salem, MA to discuss this w/the manager and he hung up on us. The Pep Boys driver received 3 citations and one of them was "driving to endanger". We have witnesses and the policeman on the scene told me husband that if the accident happened a second later, my husband and our children would be DEAD. We need Pep Boys' insurance company to pay for a rental car (now that we don't have one) and we need them to pay the related medical bills. We are forced to pursue legal action. I really wish Pep Boys would run a thorough background check of the illiterate people they hire. The driver who hit us is known to the police and is a drug user. Please be careful when you deal with this company, and avoid the Salem, MA location because you are dealing with uneducated low-lives.