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On-Board Train Tickets to Cost $3 More Starting July 1

In addition to the MBTA commuter rail rate hikes that start July 1, riders will have to pay $3 more for a ticket to Boston if they do not buy a ticket in advance or use a pass.

Commuter rail riders getting onboard at will pay an additional $3 for a ride to Boston unless they buy a ticket or pass ahead of time, the Massachusetts Bay Transit Authority announced on Tuesday.

On July 1, the rate for a one-way trip to Boston from Salem station, in Zone 3, will go from $5.25 to $6.75. But the same ride will cost $9.75 if a rider does not get on board with a ticket or pass in hand. Tickets may be purchased at on Washington Street.

The move is designed to reduce the amount of time that conductors spend collecting fares.

Previously, the T charged $1 more to buy a ticket onboard during off-peak times and $2 during peak times if riders did not purchase a ticket beforehand.

But that's no longer the case. Commuter rail riders will need to have a ticket or pass in hand when they board the train in order to avoid paying an additional $6 for roundtrip travel to Boston.

On July 1, the cost of that pass from Salem will go up from $163 to $212 per month.

But single-trip riders or daytrippers could face sticker shock if they get on board without a ticket.

The T suggests riders use its smartphone app to buy tickets, but that system will not be online when the new fares are rolled out on July 1. It is expected to start sometime this fall.

The T said it will make both rates clear on its website and on its printed schedules. Since there is not a place to buy a ticket or pass at every station, the T said it has kept the on-board cash option.

But by charging $3 more, it hopes to push even more people to buy a ticket beforehand – something it says will help free up conductors to check pass and allow the trains to run on schedule.

“By reducing the number of cash transactions on board, the structure leads to customer service improvements,” T spokesman Joe Pesaturo said in a prepared statement explaining the changes. “First, conductors can move more quickly through the train so that all tickets and passes can be verified, helping to reduce fare evasion; second, with less time devoted to cash transactions, more time is available to attend to doors, which results in speedier boarding and exiting times.; This will also contribute to improved on time performance.”

Tracey Mitchell June 21, 2012 at 03:00 PM
I ride the train often, heaven forbid that the conductors might have to do any work, from what I see they don't do much now, so please MBTA just say it for what it is another rise in prices and not insult your riders intelligence with lies. Also the conductors should be available to assist their disabled riders, I have personally put down the metal plate allowing wheelchair riders access to the train while conductors were busy "talking" rather than doing their jobs
Charles June 21, 2012 at 03:01 PM
Heaven forbid the T should install automated ticket kiosks for commuter rail. Even the Salt Lake City rail system uses them. They're very simple. Deposit cash or swipe a card, and get a ticket, right there at the station. No problem trying to find an open, off site ticket vendor, or, even worse, using the archaic on-board cash system currently used by the T.
Joeli Gewirtz June 21, 2012 at 03:50 PM
I ride the commuter rail every single day. Conductors have plenty of time to collect cash and check tickets. The train doesn't run on time because it departs late or breaks down along the way. Install a kiosk for ticket purchase with the extra $49 each month your scamming from us daily commuters. Why doesn't the rail operate like the T: you cant board if you don't swipe your ticket...? I'm considering driving because now, driving and parking is more affordable.
Bob Simoneau June 21, 2012 at 06:12 PM
OK. I ride the Commuter Rail once or twice a month. They NEVER charged a surcharge for not having a ticket from Salem to Boston because there is no ticket booth at the station. (They ALWAYS charged the surcharge if you bought your ticket going the other way.) Also, what's this "Spending less time collecting fares" nonsense about? Even at the height of rush hour, the conductors spend the majority of the trip sitting at the back of the car until they get to the next stop. It's the T trying, as usual, to fleece the ridership, many of whom have no choice. They mismanage the system, and we have to pay.
Meg Elizabeth June 22, 2012 at 01:35 PM
It would be helpful to know where you can buy tickets in Salem?
Meg Elizabeth June 22, 2012 at 01:36 PM
Never mind - just saw they can be prucahsed at Red Lion. That is wicked convenient.
Paula June 29, 2012 at 12:11 PM
I just hope Red Lion is open early enough to buy a ticket for the morning trains. Does anyone know what time they open?
Meg Elizabeth June 29, 2012 at 02:40 PM
I heard on the news yesterday that the MBTA backed down on this - they will only charge the $3 surcharge for riders at North & South Stations.

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